Returns & Refunds

Last updated: 21 July 2026.We want you to be sure of your purchase. Because a carpet is something you live with for years, we'd rather you return it than keep one you're not happy with.

Inspect it on delivery

For Cash on Delivery orders, please open and inspect your item at the time of delivery, before paying, wherever possible. If it isn't what you expected, wrong size, a defect, or not as described, you may decline it on the spot at no cost.

7-day return window

If you've already accepted the order, you may return most items within 7 days of delivery, provided they are:

• unused, clean and in their original condition;
• free of stains, cuts, odours or damage caused after delivery;
• accompanied by your order number (the SF-xxxx number on your confirmation).

Made-to-measure or custom-cut items (for example curtains cut to your window size) cannot be returned unless they arrive defective, since they can't be resold.

How to start a return

Call or WhatsApp us with your order number and a photo of the item. We will arrange collection within Srinagar or ask you to bring it to the shop, whichever is easier for you.

Refunds

Once we receive and check the returned item, we will refund the amount you paid for it. As orders are paid in cash on delivery, refunds are made in cash at the shop, or by UPI / bank transfer to an account in your name, usually within a few days of the item reaching us. Delivery charges, if any, are refunded only when the return is due to our error or a defective item.

Damaged or wrong item

If your order arrives damaged or we've sent the wrong item, tell us within 48 hours and we will replace it or refund it in full, including any delivery charge. This does not affect your other rights under applicable consumer law.

Talk to us

Every home and every carpet is a little different. If something isn't covered here, please just reach out, we'll deal with it fairly., or visit us at Srinagar, Jammu & Kashmir.